Privacy Policy

Privacy Policy
At Clever Closet, we are committed to protecting your personal information and to processing this data in a clear and transparent manner. We respect your right to privacy and have detailed our Privacy Policy below to clearly explain how and why we process your data, our reasons for processing this information, the length of time we retain the data as well as your rights relating to your personal data.

On the 25th May 2018, the General Data Protection Regulation (GDPR) will come into effect in the EU. The principal aim of the GDPR is to give people within the EU greater control over their personal data. This Privacy Policy has been updated as of May 2018 to ensure we are fully compliant with GDPR. Your privacy is of the utmost importance to us and we aim to be as clear and transparent as possible when processing your personal data.

We will never sell or lease your information to third parties. We may need to share your information with our specific business partner services such as our couriers and fitting team; this information is detailed fully below.

Please ensure you take the time to read through our Privacy Policy carefully. You must be aged 18 years or older in order to access this website. If you are under 18 years of age, it is unlawful for you to visit, read or interact with this website or its contents in any manner.

By continuing to access this website you are deemed to have accepted our Privacy Policy. Please Note: This website links to external websites; Clever Closet cannot be held responsible for the Privacy Policies or content of these websites.

If you have any queries or questions relating to this policy, our contact details are as follows:

Clever Closet, Office 7, 35-37 Ludgate Hill, London, EC4M 7JN.

Tel: 0203-4688056 Email: customerservice@clevercloset.co.uk

Security
Our website is protected by a firewall which helps to protect our website www.clevercloset.co.uk from attacks and malware.

Telephone Recording System
At Clever Closet, all incoming and outgoing calls to and from our office are recorded for training and quality purposes. These recordings may also be used to clarify customer requests and to investigate customer complaints. Please Note; our call recording system will always be paused when we are collecting payment details to help in protecting and securing your payment information.

Personal Data Collected by Clever Closet 
In order for Clever Closet to provide certain services and to meet our contractual obligations with you, it is necessary for us to collect certain personal information. We collect your personal data at a number of different stages for a variety of purposes which are clearly detailed below.

Requesting a Quotation Online
When you submit a Quote Request form on our website www.clevercloset.co.uk you will be asked to provide us with certain information so that we may contact you and provide you with an accurate quotation. We retain this information for a period of 10 years in order to provide you with a quotation and information relating to your quote request. We will also use this information as part of our sales order process if you decide to purchase from Clever Closet.

When submitting a Quote Request form you will be asked if you would like to opt-in for marketing purposes. If you choose to opt-in for marketing purposes we will use your contact information to contact you with exclusive offers and discounts by email and other electronic means.

Please Note; you may unsubscribe from our marketing database at any time through emailing customerservice@clevercloset.co.uk, or by clicking the unsubscribe button contained in the footer of our marketing emails. We aim to process all unsubscribe requests within 72 hours. If you choose to unsubscribe, we will keep your email address on file to ensure you are not contacted again for marketing purposes by Clever Closet.

Requesting a Quotation by Phone or Email
When you submit a Quote Request form on our website www.clevercloset.co.uk, you will be asked to provide us with certain information so that we may contact you and provide you with an accurate quotation. We retain this information for a period of 10 years in order to provide you with a quotation and information relating to your quote request. We will also use this information as part of our sales order process if you decide to purchase from Clever Closet.

When submitting a Quote Request you will be asked if you would like to opt-in for marketing purposes. If you choose to opt-in for marketing purposes we will use your contact information to contact you with exclusive offers and discounts by email and other electronic means.

Please Note; you may unsubscribe from our marketing database at any time through emailing customerservice@clevercloset.co.uk or by clicking the unsubscribe button contained in the footer of our marketing emails. We aim to process all unsubscribe requests within 72 hours. If you choose to unsubscribe, we will keep your email address on file to ensure you are not contacted again for marketing purposes by Clever Closet.

Purchasing a Supply and Fit Unit
When you decide to purchase a supply and fit unit from Clever Closet we will need to collect information from you in order to fulfil our contractual obligations. We will collate this with the information previously supplied by you when requesting a quotation. This information includes the following; the measurement of your staircase, photos of the staircase and hallway, and further details about the your home and precise location. Information regarding your location, contact details, fitting requirements and parking facilities will be shared with our fitting team to ensure that we can successfully fulfil our contract with you. We retain this information for a period of ten years.

When purchasing a supply and fit unit, you will be provided with a number of payment options including payment by credit/debit card or bank transfer, in addition to a finance option (UK based customers only).

-If you choose to pay by direct debit we will send you our company bank details and request that you to include your order reference number with your payment for administrative purposes.

-If you choose to pay by credit/debit card we will need to take your billing information and credit/debit card details over the phone. Our payments are processed through a secure payment gateway powered by Realex Payments. Please Note; we will always pause our call recording system when collecting payment information to ensure that your details are protected.

-When purchasing a supply and fit unit from Clever Closet you will have the option of paying via our finance option (UK based customers only). If you would like to pay by finance, your sales agent will ask you four preliminary questions to assess whether you qualify for the next stage of your finance application. These screening questions relate to the following; whether you are resident in the UK for more than three years, whether you are between the ages of 18 and 83, whether you own your own property and your employment status. If the initial screening questions are successful your finance application will progress to the next stage. After this stage, all finance applications are processed via Creation Consumer Finance and their EasiCredit online finance application system. We require further information from you in order to process your finance application. This information is entered directly into Creation Consumer Finance’s Easicredit system and is never stored on the Clever Closet database. This information includes the following; your full name, date of birth, email address, address, postcode, order details and amount, payment terms, your mother’s maiden name, gender, marital status, number of dependents, country of birth, nationality, the date you moved into your home, your previous address, residential status, landline or broadband number, whether your phone is ex-directory, whether you have a phone bill in your name, employment status, gross annual income, whether you are a director or board member, your partner’s gross annual income (if applicable), monthly mortgage or rent payment, employer’s name, occupation, time employed at current workplace, work telephone number, employer’s address, bank details for direct debit, and card details (used for verification purposes only). It is also required that you provide identification in the form of one of the following: your passport, your driver’s licence or your electricity bill with supply number. You will then be informed as to whether your finance application has been successful or unsuccessful. If your application has been approved you will be asked to log-in and e-sign your agreement.

Purchasing a Flat Pack Unit
When you decide to purchase a flat pack unit from Clever Closet we will need to collect information from you in order to fulfil our contractual obligations. We will collate this with the information previously supplied by you when requesting a quotation (if applicable). This information includes the following; the measurement of your staircase, photos of the staircase and hallway, and further details about the your home and location. We retain information relating to your order for a period of ten years.

Certain information will be shared with our  manufacturing facility to ensure the successful fulfilment, processing and delivery of your flat pack unit. This includes your order details, name, address, email and phone number.

Your name, email address, address and phone number will be shared with our nominated courier, presently DHL, to ensure delivery of your order to you.

When purchasing a flat pack unit, you will be provided with two payment options including payment by credit/debit card or payment by bank transfer.
-If you choose to pay by direct debit we will send you our company bank details and request that you to include your order reference number with your payment for administrative purposes.

-If you choose to pay by credit/debit card we will need to take your billing information and credit/debit card details over the phone. Our payments are processed through a secure payment gateway powered by Realex Payments. Please Note; we will always pause our call recording system when collecting payment information to ensure that your details are protected.

Purchasing Products via our Online Shop
When purchasing products from our online shop at www.clevercloset.co.uk we will need to collect personal data from you in order to process your order and to fulfil our contract with you. This includes the following information; your full name, company name, billing and shipping addresses, phone number and email address.

Your full name, company name, email address, phone number and address will be shared with our nominated courier, presently DPD, to ensure delivery of your order to you.

All payments made on our online shop are processed through a secure payment gateway called Realex Payments. We retain information relating to your purchase for a period of ten years.

Purchasing Products by Telephone
If you choose to purchase products available from our online shop over the telephone we will need to collect personal information from you in order to process your order and to fulfil our contract with you. This includes the following information; your full name, company name, billing and shipping addresses, phone number and email address.

Your full name, company name, email address, phone number and address will be shared with our nominated courier, presently DPD, to ensure delivery of your order to you.

If you choose to pay by credit/debit card we will need to take your billing information and credit/debit card details over the phone. Our payments are processed through a secure payment gateway powered by Realex Payments. Please Note; we will always pause our call recording system when collecting payment information to ensure that your details are protected. We retain information relating to your purchase for a period of ten years.

Our Business Service Partners
Please find below a list of our service partners, as well as links to their privacy policies.
-Mailchimp https://mailchimp.com/legal/privacy/

-Realex https://www.globalpaymentsinc.com/en-ie/accept-payments/ecommerce/privacy

-Facebook https://www.facebook.com/policy.php

-DHL http://www.dhl.com/en/legal.html

-DPD https://www.dpd.com/de_en/siteutilities/data_protection

-Creation Consumer Finance https://www.creation.co.uk/about-us/data-protection-notice

-Quvu & Goldfish http://www.goldfish.ie/119073/all/1/Privacy-and-Cookie-Policy.aspx

Your Rights Regarding your Data
Under the GDPR, you have certain rights permitting to your personal data which allow you increased control over your information. These rights include the following; the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object, and rights in relation to automated decision making and processing. Further information is available at the following link: https://ico.org.uk/your-data-matters/

DISCLAIMER

No Warranties
This website is provided “as is” without any representations or warranties, express or implied Clever Closet makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Clever Closet does not warrant that:

this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind.  [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.]

Limitations of liability
Clever Closet will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

to the extent that the website is provided free-of-charge, for any direct loss;]
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if Clever Closet has been expressly advised of the potential loss.

Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Clever Closet liability in respect of any:

death or personal injury caused by Clever Closet negligence;
fraud or fraudulent misrepresentation on the part of Clever Closet; or
matter which it would be illegal or unlawful for Clever Closet to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

Other parties
[You accept that, as a limited liability entity, Clever Closet has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against Clever Closet officers or employees in respect of any losses you suffer in connection with the website.]
[Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect Clever Closet officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Clever Closet.

Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.